JUNGLE Special Collectors Shop

We are writing to inform our customers about a data security issue that may involve payment card information of our customers. We have taken steps to secure our website and are working closely with law enforcement.

What Happened?

An acquiring bank provided Jungle in November 2018 with data files that a third party tried to access Jungle server stores user data. We analyzed this data with the assistance of outside forensic experts and found that it appears to be payment card user data. Based on further analysis of this data by the forensic experts, there is a possibility an unauthorized third party, during the period from May 2, 2017 to November 6, 2018, accessed data associated with 2507 user accounts. We have not been able to identify the intrusion associated with this matter.

What Information Was Involved?

The user account information may have included names, payment card numbers, payment card expiration dates, and payment card security code.

What We Are Doing

We are taking action to protect our users:

We are requiring potentially affected users to check their payment card statements.
We continuously enhance our safeguards and systems that detect and prevent unauthorized access to user accounts.
A new online credit card transaction system will be introduced to our customers with a more secure environment performed.

What You Can Do

We encourage you to follow these security recommendations:

Review all of your payment card statements created within the period.
Contact your payment card issuer if there is any suspicious activity.

Protecting your information is important to us and we work continuously to strengthen our defenses.


Koji Shiota
Chief Executive Officer
JUNGLE Co., Ltd.

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